Guest Experience Lead
McDonald's
Springfield, Virginia, US
About the Role
McDonald's - 6219 Rolling Road - Responsibilities: Lead the guest experience and ensure guests are enjoying themselves; Handle guest concerns and provide resolution; Work with your team to maintain a welcoming, friendly, and clean restaurant environment; Promote and explain promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features; Communicate effectively and anticipate customer needs
Responsibilities
- Lead the guest experience
- Handle guest concerns and provide resolution
- Promote and explain promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Experience in customer service
Required Skills
customer service
communication
problem solving
team coordination
promotions
Keywords
guest experience
retail/hospitality
customer service
leadership
team supervision
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
5 days ago
Location
Springfield, Virginia, US
Job Type
Full-time
Work Mode
Onsite
Category
Hospitality and guest services, Food service leadership, Customer experience management
About the Company
M
McDonald's
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