Guest Experience Lead
McDonald's
Jenks, Oklahoma, US
About the Role
McDonald's - - Responsibilities: Lead the guest experience by checking in with guests and ensuring enjoyment; Handle guest concerns and provide resolutions to their satisfaction; Work with the team to maintain a welcoming, clean restaurant environment; Provide insights into promotions and app features for guest benefit; Communicate effectively to anticipate customer needs
Responsibilities
- Lead the guest experience and resolve concerns
- Maintain a welcoming restaurant environment
- Communicate effectively to anticipate guest needs
Qualifications
- Experience in guest relations/customer service
- Problem resolution
- Team collaboration
Required Skills
customer service
communication
problem solving
teamwork
conflict resolution
Keywords
guest experience
leadership
restaurant
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