Guest Experience Lead
McDonald's
Harvey, Louisiana, US
About the Role
McDonald's - 3407 Lapalco Boulevard - Responsibilities: Lead the guest experience and ensure customers enjoy their visit; Handle guest concerns and provide resolutions to satisfaction; Collaborate with team to maintain a welcoming, friendly, and clean restaurant environment; Provide insight into promotions and benefits of the McDonalds App and Mobile Order & Pay features; Support promotions and upsell opportunities to enhance guest experience
Responsibilities
- Lead the guest experience and ensure customers enjoy their visit
- Handle guest concerns and provide resolutions to satisfaction
- Collaborate with team to maintain a welcoming, friendly, and clean restaurant environment
Qualifications
- Experience in guest service
- Strong communication and conflict resolution
- Team collaboration
Required Skills
customer service
problem solving
communication
team collaboration
Keywords
guest experience
restaurant operations
customer service
upsell
promotions
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
5 days ago
Location
Harvey, Louisiana, US
Job Type
Full-time
Work Mode
Onsite
Experience
Up to 3 years
Category
Hospitality and guest services, Restaurant guest experience, Guest satisfaction and operations
About the Company
M
McDonald's
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