Full-time Customer Service Supervisor
Kohl's
Marietta, Georgia, US
About the Role
Kohl's - 1289 Johnson Ferry Road Northeast - Responsibilities: Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service; Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals; Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines; Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohls brand standards; Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Responsibilities
- Lead, coach and assist associates to deliver speed of service and customer experience
- Coach, teach and train associates on POS and customer service standards
- Support training and inventory accuracy
Qualifications
- Experience in customer service supervision
- Leadership/coaching skills
- POS and multi-channel service knowledge
Required Skills
customer service
coaching
training
POS
merchandise standards
Keywords
customer service
supervisor
training
POS
leadership
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