Front Desk Specialist
Lehigh Valley Health Network
Lehigh County, Pennsylvania, US
About the Role
Lehigh Valley Health Network - 1328 Golden Slipper Road - Responsibilities: Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.; Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.; Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.; Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.; Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
Responsibilities
- Interviews patients and gathers demographic/insurance information
- Engages patients during registration to ensure positive experience
- Reviews schedule for conflicts and coordinates with staff
Qualifications
- Experience with patient intake
- Knowledge of insurance and regulatory forms
- Excellent communication and customer service skills
Benefits
null
null
Required Skills
customer service
data entry
insurance verification
scheduling
Keywords
front desk
registration
healthcare
patient intake
customer service
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Job Overview
Date Posted
7 days ago
Location
Lehigh County, Pennsylvania, US
Job Type
Full-time
Work Mode
Onsite
Experience
Up to 1 years
Category
Healthcare allied health, Front desk registration, Patient access and registration
About the Company
Lehigh Valley Health Network
hospital & health care
Allentown, United States
16000 employees
4.1B
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