Front Desk Guest Service Representative
Red Roof Inn
Temple, Texas, US
About the Role
Red Roof Inn - 400 Southwest H K Dodgen Loop - Responsibilities: Welcome guests with friendly greeting and smile and perform all guest related services.; Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.; Make, change and monitor reservations; review and report rate availability using the front desk computer system.; Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.; Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval.
Responsibilities
- Welcome guests and provide guest services
- Manage reservations and front desk duties
- Night audit and transaction reconciliation
Qualifications
- customer service excellence
- reservation management
- front desk operations
Required Skills
front desk operations
guest services
cash handling
reservation management
night audit
Keywords
front desk
hotel
guest service
reservations
night audit
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