Front Desk Guest Service Representative
Red Roof Inn
Portsmouth, Virginia, US
About the Role
Red Roof Inn - 925 London Boulevard - Responsibilities: Welcome guests with friendly greeting and smile; perform all guest related services.; Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.; Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status.; Communicate with Inn Management and other GSRs about problems, requests and/or concerns regarding guests or rooms.; Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
Responsibilities
- Welcome guests and handle guest-related services
- Manage reservations and front desk operations
- Coordinate with management and staff
Qualifications
- Experience in front desk operations
- Knowledge of reservation systems
- Customer service skills
Required Skills
Customer service
Reservations management
Cash handling
Keywords
front desk
guest services
hotel
reception
reservations
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