Front Desk Agent
Marcus Hotels & Resorts
Bloomington, Minnesota, US
About the Role
Marcus Hotels & Resorts - 3900 American Boulevard West - Responsibilities: Deliver exceptional guest experiences from check-in to checkout; Master reservations, inquiries, and complaints using hotel systems; Maintain composure and professionalism under pressure, resolving guest issues effectively; Build strong guest relationships through personalized service and local knowledge; Accurately manage financial transactions and cash handling
Responsibilities
- Handle guest check-in/check-out
- Manage reservations and inquiries
- Resolve guest issues
Qualifications
- High school diploma or equivalent
- excellent communication
- cash handling experience
Required Skills
Customer service
problem solving
cash handling
hotel systems
communication
Keywords
front desk
hotel
guest services
reservation
customer experience
Interested in this role?
Apply now and take the next step in your career.