Front Desk Agent
Davidson Hospitality Group
Berkeley Heights, New Jersey, US
About the Role
Davidson Hospitality Group - - Responsibilities: Provide exceptional customer service, creating a positive first impression for guests; Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy; Assist guests with recommendations and information about local attractions, dining options, and hotel amenities; Collaborate with other departments to ensure seamless guest experiences
Responsibilities
- Handle guest check-ins/outs with accuracy
- Respond to guest inquiries and resolve issues
- Assist guests with local recommendations and hotel information
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Experience in hospitality or customer service (preferred)
Required Skills
customer service
communication
problem-solving
team collaboration
attention to detail
Keywords
front desk
hospitality
guest services
check-in/check-out
customer support
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