Front Desk Agent
Crestline Hotels and Resorts
Canton, Ohio, US
About the Role
Crestline Hotels and Resorts - - Responsibilities: Resolve guest complaints, ensuring guest satisfaction.; Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.; Process all guest check-ins and check-outs.; Verify registration card information with the guest; input payment method and collect cash when designated.; Direct Bell Person to escort guest and transport their luggage to the room.
Responsibilities
- Handle guest check-in and check-out
- Resolve guest complaints and ensure satisfaction
- Assist guests with luggage and directions
Required Skills
customer service
problem solving
communication
knowledge of HMS/booking systems
Interested in this role?
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