Front Desk Agent
Crescent Hotels & Resorts
Denver, Colorado, US
About the Role
Crescent Hotels & Resorts - 3330 North Brighton Boulevard - Responsibilities: Greet guests and complete the registration process; Assist guests with check-out including processing payments using the point-of-sale system; Use up-selling techniques to promote hotel services and facilities and maximize room occupancy; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Responsibilities
- Greet guests and complete the registration process
- Assist guests with check-out including processing payments
- Use up-selling techniques to promote hotel services and facilities
Qualifications
- Experience in front desk operations
- Strong communication skills
- Cash handling or POS experience
Required Skills
greeting guests
check-in/check-out
POS transactions
upselling hotel services
customer service
Keywords
front desk
guest services
hospitality
customer service
hotel
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