Document Coordinator

Overview As Document Coordinator III, you will obtain the necessary documentation from physicians to substantiate a patient\'s need for medical supplies for submission to their insurance. This position is eligible for a monthly incentive program and a Sign-On Bonus. Responsibilities Contacts physician office staff via phone, fax, and/or e-mail to obtain medical documentation Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines Able to identify and professionally resolve customer service-related issues Works in conjunction with Sales Operations to identify and support customer service-related initiatives as defined by company goals and objectives Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes Tracks daily production and submits daily sales logs to direct supervisor Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require Qualifications Minimum High School Diploma or general education degree (GED) Minimum 1 year call center or customer service experience. Medical Industry experience is preferred Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software Shift requirement: must be able to work late shift 9:30 AM-5:30 PM EST 1x a week; all other days, first shift, EST Work Environment & Policies BD generally requires on-site collaboration; a minimum of 4 days of in-office presence per week is typical to maintain culture and operations. Remote or field-based positions will have different workplace arrangements indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Equal Opportunity Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. #J-18808-Ljbffr