Customer Support Specialist
About the Role
A company is looking for a Customer Support Specialist - Level 1. Key Responsibilities Provide first-level support via chat, email, and phone, addressing client inquiries and issues promptly and professionally Diagnose and resolve issues related to platform usage, configuration, and workflows using internal tools and documentation Record, prioritize, and track support tickets accurately, ensuring clear documentation and appropriate follow-up Required Qualifications Minimum of one year of experience in customer support for B2B software, SaaS, or technology services Experience with customer support platforms such as Zendesk or Salesforce, focusing on software application support Strong organizational skills to manage multiple tickets simultaneously and prioritize effectively Experience in supporting software applications or SaaS products for external clients is preferred Fluency in French is an asset
Responsibilities
- Provide first-level support via chat, email, and phone
- Diagnose and resolve issues related to platform usage, configuration, and workflows
- Record, prioritize, and track support tickets
Qualifications
- Minimum of one year of experience in customer support for B2B software, SaaS, or technology services
- Experience with customer support platforms such as Zendesk or Salesforce
- Fluency in French is an asset
Required Skills
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