Technical Support Specialist (m/w/d) Belgium & Netherlands

Technical Support Specialist (m/w/d) Belgium & Netherlands Home office, BE Join the energy revolution with #teamsonnen! At sonnen, we’re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That’s why we make our customers independent – not only from fossil fuels, but also from rising electricity costs. The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes – all developed and manufactured in Germany. As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant. In short: every day, we’re working to shape the energy future. And we’d be thrilled to have you join us! To strengthen our international customer service team, we’re looking for a Technical Support Specialist (m/w/d) in the greater Hasselt (Limburg) area, who will focus on supporting our Premium Partners in Belgium and the Netherlands . What you’ll do to help drive the energy transition Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email. Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce. Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities. Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling. Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers. Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead. Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-sit What you’ll need on that journey A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field). At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry. A structured and analytical mindset with strong problem-solving skills and attention to detail. Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges. Fluency in Flemish and English(spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus. Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce). A strong customer and service orientation combined with a collaborative, team-driven attitude. What you can expect at sonnen: An atmosphere of openness, tolerance and mutual respect, where innovation is expected and encouraged 30-32 days annual vacation with increasing team membership Leasing of company (e-)bikes with up to 40% discount Flexible working hours and option working mobile Use of sports memberships (EGYM Wellpass, only €29.75/month) and discounts for other services and products Employee discount on our electricity tariff Regular team and company events We love dogs! You too? Feel free to bring your fellow friend to our offices You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to #teamsonnen ! #J-18808-Ljbffr