Customer Support Engineer

Customer Support Engineer page is loaded## Customer Support Engineerlocations: Alpharetta - HQ: Remote NC: Remote Colombia: Brazil Remote: Remote GAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-Job Description:****Responsibilities*** Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer \"question\" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.**Requirements*** A degree in computer science or a related field.* 2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus.* Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong technical troubleshooting skills across various applications and technologies.* Detail-oriented, self-motivated, and assertive communicator.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Flexibility to work in shifts based on business requirements.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.locations: 5 Locationstime type: Full timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr