Customer Service Representative (full-time)
XPO Logistics
Orange, California, US
About the Role
XPO Logistics - - Responsibilities: Bill shipments according to applicable tariffs and pricing agreements; Recognize and resolve documentation errors; Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions; Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing; Process over, short and damaged freight and related documentation for customer resolution
Responsibilities
- Bill shipments and resolve documentation errors
- Assist customers with inquiries and tracing shipments
- Process billing and clerical duties
Qualifications
- Customer service experience
- Shipping/billing knowledge
- Communication skills
Required Skills
customer service
data entry
billing
phone support
document handling
Keywords
logistics
customer service
billing
documentation
tariffs
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