Customer Service Representative
DHL
Grand Prairie, Texas, US
About the Role
DHL - 3953 Grand Lakes Way - Responsibilities: Process orders and prepare correspondence to fulfill customer needs; Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution; Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution; Maintain customer records and update account information; Assist with order and product management
Responsibilities
- Process orders and prepare correspondence to fulfill customer needs
- Provide product, service, and transit information to the customer
- Resolve product or service problems: clarify the customer's complaint, determine the cause, select and explain the best solution
Qualifications
- Experience in customer service
- Strong communication skills
- Ability to resolve issues effectively
Required Skills
customer service
communication
problem solving
data entry
account management
Keywords
customer service
order management
liaison
issue resolution
record keeping
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Job Overview
Date Posted
4 days ago
Location
Grand Prairie, Texas, US
Job Type
Part-time
Work Mode
Remote
Category
Customer support service, Support and service, Client relations
About the Company
D
DHL
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