Customer Experience Manager
Five Below
Mount Pleasant, Pennsylvania, US
About the Role
Five Below - - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead customer service initiatives
- Oversee front-end operations
- Maintain store readiness
Qualifications
- 2+ years of retail leadership
- excellent customer service skills
- experience with POS and cash handling
Required Skills
customer experience management
team training
front-end operations
merchandising
store opening/closing
Interested in this role?
Apply now and take the next step in your career.