Customer Experience Manager
Five Below
Hobbs, New Mexico, US
About the Role
Five Below - 2220 North Grimes Street - Responsibilities: Ensure all crew members are Wowing the Customer through personal contact with customers.; Train the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Lead their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Lead front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Open and close procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead front end operations
- Train crew on customer service experience
- Open and close procedures
Qualifications
- 2+ years of customer service experience
- Excellent communication skills
- Leadership experience
Required Skills
customer service
team leadership
training
store operations
brand standards
Keywords
customer experience
retail management
employee training
guest services
front end operations
Interested in this role?
Apply now and take the next step in your career.