Customer Experience Manager
Five Below
Brockton, Massachusetts, US
About the Role
Five Below - 715 Crescent Street - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead customer service activities
- Train staff on customer experience best practices
- Oversee front-end operations and store readiness
Qualifications
- 2+ years in retail or customer experience
- Excellent communication and leadership skills
- Experience in front-end merchandising or store operations
Required Skills
customer service
team leadership
training
merchandising
store operations
Keywords
customer experience
retail management
front-end leadership
store operations
training
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
2 weeks ago
Location
Brockton, Massachusetts, US
Job Type
Full-time
Work Mode
Onsite
Category
Consumer retail electronic commerce, Customer experience management, Store operations
About the Company
F
Five Below
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