Contact Center Specialist
Schulte Companies
Louisville, Kentucky, US
About the Role
Schulte Companies - - Responsibilities: Assist guests with all reservation requests, including new bookings, modifications, and cancellations; Engage guests through attentive listening and questions to understand their needs; Maintain understanding of each property and highlight key features and amenities; Stay up to date on brand programs, promotions, and initiatives to inform and delight guests; Accurately maintain and update group blocks and confirm reservation details
Responsibilities
- Assist guests with reservation requests (new bookings, modifications, cancellations)
- Maintain understanding of properties and highlight features
- Update group blocks and confirm reservation details
Qualifications
- Previous experience in contact center or reservations preferred
- Strong communication and listening skills
- Proficiency in reservation systems and brand programs
Required Skills
customer service
reservation handling
attention to detail
communication
Keywords
contact center
reservations
hospitality
guest services
booking
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