Complex Guest Service Agent (part-time) - Hilton Portland Downtown and the Duniway Portland
Hilton Hotels
Portland, Oregon, US
About the Role
Hilton Hotels - - Responsibilities: Greet guests and register them during check-in with accuracy and provide room information; Assist guests with check-out, manage payments and related transactions; Use up-selling techniques to promote hotel services and maximize occupancy; Respond to guest inquiries and requests in a timely and friendly manner; Field guest complaints, research issues, and negotiate solutions for guest satisfaction
Responsibilities
- Greet guests and register them during check-in
- Assist guests with check-out and payments
- Respond to guest inquiries and requests
Required Skills
customer service
cash handling
problem resolution
upselling
communication
Keywords
hotel
guest service
front desk
hospitality
part-time
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