Call Center Specialist
Manpower
Richmond, Virginia, US
About the Role
Manpower - - Responsibilities: Answer inbound calls and make outbound calls to resolve customer inquiries promptly; Probe to uncover customer needs and interests, guiding them through available programs; Discuss eligibility requirements based on program terms and conditions; Partner with teams to ensure timely resolution of customer inquiries and document interactions accurately; Provide accurate documentation and follow-up to ensure customer satisfaction
Responsibilities
- Answer inbound calls and make outbound calls to resolve customer inquiries
- Probe to uncover customer needs and interests, guiding them through available programs
- Discuss eligibility requirements based on program terms and conditions
Required Skills
customer service
communication
problem solving
documentation
multitasking
Keywords
call center
inbound
outbound
customer support
program eligibility
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