Business Analyst Iii - Service Technology

Business Analyst III – Service Technology Location: Arden Hills, MN, US. Additional location: N/A. Arden Hills is a blend of hybrid work models with on‑site responsibilities. About the Role The Business Analyst III supports our Global Service Management System (GSMS) and plays a critical role in transforming service operations across BSC’s Capital Equipment business. The role works with global service functions during the S4 upgrade and identifies opportunities to improve service delivery. Responsibilities Act as the Voice of the Business: present conclusions to business owners, functions and management, leveraging industry best practices and performance metrics. Work with service/operations leaders to identify, prioritize and lead operational improvement initiatives. Develop business cases and messaging to advocate for change initiatives and secure stakeholder buy‑in. Create and update documentation for business processes, training, and system requirements. Define clear requirements, acceptance criteria and test scenarios aligned with defined ways‑of‑working. Run User Acceptance Tests on assigned User Stories, document findings, and confirm acceptance criteria are met. Collaborate with Product Owner to drive system updates for global users and support adoption through change management. Provide trainer‑in‑trainer activities for new features. Support System and User Acceptance Testing (UAT) before feature releases. Ensure compliance and quality by preventing new CAPA/NCEP events and maintaining control mechanisms. Required Qualifications Bachelor’s degree or 5+ years of equivalent experience in system implementation projects and/or service‑related systems (e.g., SAP, SF.com). At least 2 years of experience supporting a digital transformation in the Salesforce.com (SFDC) domain or similar. Understanding of Agile/Scrum methodology and backlog management. Excellent requirements gathering, critical thinking and problem‑solving skills. Strong analytical, communication and stakeholder‑alignment abilities. Ability to learn quickly and engage assertively with senior leaders. Proficiency in presenting complex topics in a clear, concise manner and facilitating meetings with senior stakeholders. 5‑10% domestic and international travel required. Preferred Qualifications Experience with Kaizen facilitation, process mapping, and continuous‑improvement implementation. Lean Belt (Green to Black) certification is an asset. Global awareness and sensitivity to multiple cultures. Experience with SF.com / ServiceMax. Experience with JIRA, Confluence, and MS Office tools. Familiarity with SAP S4/HANA integration. Background in regulated or field‑service operated industries. Demonstrated ability to influence without authority and navigate ambiguity. Compensation Minimum Salary: $78,300.Maximum Salary: $148,800. Compensation includes base salary plus potential variable compensation (e.g., bonuses, overtime, shift differential). Long‑term incentive options may apply for exempt, non‑sales roles. Equal Employment Opportunity Statement Boston Scientific Corporation is an equal‑opportunity employer. The Company will take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran status, age, disability, genetic information, or any other protected class. #J-18808-Ljbffr