Burlington Mall - Shift Leader
Sweetgreen
Burlington, Massachusetts, US
About the Role
Sweetgreen - 85 Middlesex Turnpike, #3060 - Responsibilities: Team Support: Step into any station at any point in the shift as needed, especially during peak hours, callouts, or understaffed shifts.; Customer Service: First-level handling of customer concerns.; Multitasking & Coordination: Oversee multiple tasks and systems simultaneously, including line operations, tech tools, and guest interactions.; Communication: Use clear verbal communication to delegate tasks, problem-solve in real time, and align team and customer needs.; Attention to Detail: Monitor food quality, order accuracy, safety protocols, and digital reporting.
Responsibilities
- Lead shift coverage across stations
- Oversee line operations and guest interactions
- Coordinate multitask workflow and safety protocols
Qualifications
- Experience in fast-paced restaurant environment
- Strong communication and leadership abilities
- Customer service oriented
Required Skills
team leadership
shift coordination
customer service
food safety
communication
Keywords
shift leader
restaurant
team management
customer service
operations
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