Bilingual L2 Software Support Analyst (saas Erp)
Management Controls
Houston, Texas, US
About the Role
A growing tech company in Houston is seeking an experienced Support Analyst to join its Customer Support team. The role requires bilingual communication in English and Spanish, providing technical support within defined SLAs. Ideally, candidates should have 5+ years of IT application support experience, particularly in the SaaS industry. The position offers a hybrid work schedule along with standard tech company benefits including 100% paid healthcare and flexible PTO. #J-18808-Ljbffr
Responsibilities
- Provide technical software support to customers
- Resolve SaaS application issues
- Maintain SLAs and documentation
Qualifications
- 5+ years IT application support
- bilingual English/Spanish
- experience in SaaS ERP or similar
Required Skills
bilingual English/Spanish
SaaS
customer support
troubleshooting
ERP
Keywords
bilingual
SaaS
ERP
technical support
customer service
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