Ballston - Shift Leader

Sweetgreen - 4075 Wilson Boulevard - Responsibilities: Step into any station at any point in the shift as needed, especially during peak hours, callouts, or understaffed shifts; First-level handling of customer concerns and assisting customers with allergies to prevent cross-contamination; Oversee multiple tasks and systems simultaneously, including line operations, tech tools, and guest interactions; Use clear verbal communication to delegate tasks, problem-solve in real time, and align team and customer needs; Monitor food quality, order accuracy, safety protocols, and digital reporting