Associate Access Specialist
Vanderbilt University Medical Center
Nashville, Tennessee, US
About the Role
Vanderbilt University Medical Center - - Responsibilities: Answers calls for multiple areas in efficient and effective manner using standard greetings; Captures customer information and documents using messaging system to clinic staff and/or providers; Schedules appointments in electronic systems prioritizing patients' health problems according to urgency; Provides information to customer regarding appointment location, process steps, parking, etc.; Escalates patients' health concerns in accordance with individual division guidelines
Responsibilities
- Answers calls for multiple areas in efficient and effective manner
- Captures customer information and documents using messaging system
- Schedules appointments in electronic systems prioritizing patients' health problems according to urgency
Qualifications
- Kenntnisse in customer service
- Scheduling experience
- Healthcare or clinic operations
Required Skills
customer service
schedule coordination
electronic scheduling
appointment information
communication
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