Associate Access Specialist
Vanderbilt University Medical Center
Nashville, Tennessee, US
About the Role
Vanderbilt University Medical Center - - Responsibilities: Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.; Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.; Provides information to customer regarding appointment location, process steps, parking, etc.; Captures customer information and document using messaging system to clinic staff and/or providers.; Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Responsibilities
- Answers calls and schedules appointments
- Provides information to customers
- Captures customer information and documents interactions
Qualifications
- Experience in call center or customer service
- Strong communication skills
- Ability to prioritize and use electronic scheduling systems
Required Skills
customer service
phone etiquette
appointment scheduling
data entry
communication
Interested in this role?
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Job Overview
Date Posted
5 days ago
Location
Nashville, Tennessee, US
Job Type
Full-time
Work Mode
Onsite
Category
Healthcare allied health, Patient access, Associate access specialist
About the Company
V
Vanderbilt University Medical Center
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