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Assistant Store Manager - San Mateo

Peet's Coffee San Mateo, California, US

About the Role

Peet's Coffee - - Responsibilities: Support the Store Manager in achieving financial and operational goals by driving sales and leading the team to deliver exceptional customer experiences through effective deployment and consistent reinforcement of Peet's service model.; Use reporting and feedback tools in partnership with the Store Manager to inform decisions, track team progress toward goals, and identify opportunities to improve performance and drive results.; Create and support a positive team culture and productive work environment through active coaching, effective communication, and sound judgment; foster camaraderie and help the team navigate change to support employee retention.; Contribute to employee development and performance by training and providing regular coaching and feedback to build employee knowledge and skills; in partnership with the Store Manager, recognize and respond to performance issues.; Support the Store Manager with recruiting, hiring, and ensuring appropriate staffing levels to maintain coverage and performance.

Responsibilities

  • Support the Store Manager in achieving financial and operational goals
  • Lead the team to deliver exceptional customer experiences
  • Contribute to employee development and performance

Qualifications

  • Experience supervising or leading a team
  • Strong communication and coaching skills
  • Ability to work in a retail store environment

Required Skills

customer service team leadership coaching staff development operational execution

Keywords

retail store management Peet's Coffee customer experience team leadership

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