Assistant Manager
Dunkin' Donuts
Kyle, Texas, US
About the Role
Dunkin' Donuts - - Responsibilities: Display a customer first attitude through training and holding team members accountable for delivering great customer service.; Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure a smooth flow during a shift.; Maintains a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard.; Supports the manager in driving the implementation of company programs, by directly motivating the team, planning, ensuring training is met, and clearly communicating goals to the store team.; Provides coaching, role modeling, mentoring, and direction to the team to take action and achieve operational goals.
Responsibilities
- Delegate tasks and responsibilities to team members to ensure smooth store operations
- Coach and mentor team to deliver great customer service
- Support manager in executing store programs and goals
Qualifications
- Experience in customer service leadership
- Ability to train and develop staff
- Strong communication and delegation skills
Required Skills
team leadership
customer service coaching
operational planning
Interested in this role?
Apply now and take the next step in your career.