Asian Cuisine F&b Host/hostess
Penn National Gaming
Charles Town, West Virginia, US
About the Role
Penn National Gaming - - Responsibilities: Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus; Must deliver ACES Guest Service to every guest during each interaction; Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs; Schedules dining reservations and arranges parties or special services for diners; Maintains guest information in Yelp or QSR system
Responsibilities
- Greets guests and escorts to tables
- Maintains guest information in systems
- Supports and promotes customer service standards
Required Skills
customer service
conflict resolution
multitasking
communication
teamwork
Keywords
host
hostess
restaurant
customer service
guest relations
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