Application Support Technician
About the Role
A company is looking for an Application Support Technician to provide customer support and technical assistance in a remote setting. Key Responsibilities: Provide frontline customer support by diagnosing software issues and ensuring timely resolutions Collaborate within a swarm support model to efficiently resolve customer issues and enhance service delivery Stay current on product functionality to offer informed technical guidance and support Required Qualifications: 4+ years of experience in software/application support, preferably with ERP or supply chain-related software Proven ability to work collaboratively in a fast-paced, high-performance team environment Strong analytical and troubleshooting skills focused on enhancing the customer experience Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience Experience with monitoring tools and basic understanding of cloud platforms and network troubleshooting
Responsibilities
- Provide frontline customer support and diagnose software issues
- Collaborate within a swarm support model to resolve issues
- Stay current on product functionality to offer technical guidance
Qualifications
- Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience
- 4+ years in software/application support
- Experience with monitoring tools and basic understanding of cloud platforms
Required Skills
Keywords
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