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Veterinary Receptionist

Mission Pet Health Goodyear, Arizona, US

About the Role

Receptionist Position at Livewell Animal Urgent Care of Goodyear

Welcome to Livewell Animal Urgent Care of Goodyear, where our mission is focused entirely on providing compassionate, high-quality immediate care for pets when they need it most. Our dedication to clinical excellence is reflected directly in the community's appreciation, evidenced by our excellent 5-star Google rating. This impressive community feedback confirms the deep trust pet owners place in our immediate and compassionate approach to urgent medical issues. We are looking for passionate individuals ready to join a growing team in a setting designed for high-impact medicine. This is your opportunity to do your best work and make a measurable difference in veterinary urgent care services. We understand that a great practice starts with supported teammates. Although we are an urgent care facility focused on immediate patient needs, we are part of a larger network dedicated to professional development. This connection means you have access to extensive educational resources designed to help you grow your career beyond your current role. We actively support teammates achieving ambitious career goals, whether that means becoming a credentialed technician, pursuing specialization through internal consultation programs, or moving into future leadership opportunities. We believe in building a cohesive culture that ensures every person who walks through our doors feels valued and supported in their professional journey. Practicing urgent care requires sharp clinical skills and reliable support, and you will find both here. By focusing purely on rapid diagnostic and therapeutic services, we provide impactful medicine without the fragmentation often found in general practice. Our veterinarians always have access to internal specialty consultations and cutting-edge educational programs, ensuring you are equipped with the most current medical knowledge to quickly assess and stabilize patients. We maintain the necessary facility standards and utilize reliable equipment required for prompt evaluation, giving you the tools needed to confidently manage critical cases and offer optimal outcomes for our patients. Goodyear, Arizona, offers the ideal blend of small-town atmosphere with rapid metropolitan access. Located just outside Phoenix, you benefit from the affordability and open space of the West Valley while enjoying easy access to major league sporting events, professional dining, and cultural amenities. Known for its gorgeous mountain views and ample sunshine, Goodyear offers an exceptional quality of life centered around year-round outdoor activities, including hiking, golfing, and spring training baseball. If you are seeking a dynamic veterinary career in a sunny, growing community where you can focus on impactful urgent medicine, Goodyear is the perfect place to build your life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist
  • Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
  • Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
  • Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
  • Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
What You'll Bring to the Team
  • A passion for providing excellent customer service and a genuine love for animals.
  • Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
  • Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
  • A collaborative, team-first mindset and the ability to work both independently and with direction.
  • Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
Responsibilities and Benefits How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn .

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 \"Most Loved Workplace,\" ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

  • Greet clients and assist with check-in/check-out
  • Manage phone and appointment scheduling
  • Coordinate patient flow and medical records

Qualifications

  • Minimum high school diploma or equivalent
  • Excellent customer service skills
  • Experience in veterinary reception a plus

Required Skills

customer service phone etiquette multitasking data entry scheduling

Keywords

reception veterinary customer service urgent care appointment scheduling

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