Veterinary Care Coordinator
About the Role
Veterinary Care Coordinator, this full-time remote position involves providing compassionate customer service and support to pet families regarding end-of-life care and related services. Key Responsibilities Guide emotional conversations related to end-of-life care and quality-of-life issues Engage in positive interactions with pet families and manage a high volume of customer service calls Document pet medical information accurately and schedule appointments effectively Required Qualifications Experience in high call volume customer service or call center environments Ability to learn custom software and tools quickly Previous experience in a remote work environment Must have a hard-wired Ethernet connection for internet access Attendance at a mandatory multi-week training program is required
Responsibilities
- Provide compassionate customer service and support to pet families regarding end-of-life care
- Document pet medical information and schedule appointments
- Handle high volume customer service calls
Qualifications
- Experience in high call volume customer service
- Ability to learn software/tools quickly
- Remote work experience
Required Skills
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