Ulu Am - Host/ess - Full Time
Four Seasons
Kailua, Hawaii, US
About the Role
Four Seasons - 72-100 Ka'upulehu Drive - Responsibilities: Seat guests promptly at a table pre-set for the number in the party and according to guest preference; Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room; Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service; Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name; Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
Responsibilities
- Seat guests promptly
- Manage reservations and seating
- Answer phones and provide information
Qualifications
- Experience in hospitality or customer service preferred
- Excellent communication skills
- Ability to anticipate guest needs
Required Skills
hospitality
customer service
communication
problem solving
multi-tasking
Keywords
host
hostess
restaurant
guest service
Four Seasons
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