Tier 2 Technical Support Engineer Remote
The Scarlett Group
Jacksonville, Florida, US
About the Role
A technology company is seeking a Tier 2 Technical Support Specialist to handle complex technical issues escalated from Tier 1. This position involves troubleshooting, training end-users, and collaborating with technical teams to ensure effective IT solutions. The ideal candidate possesses a Bachelor’s degree in IT or related field, relevant certifications, and strong communication skills. This role offers a remote/hybrid work environment and opportunities for professional growth. #J-18808-Ljbffr
Responsibilities
- Troubleshoot complex issues escalated from Tier 1
- Collaborate with technical teams to implement IT solutions
- Provide end-user training
Qualifications
- Bachelor's degree in IT or related field
- relevant certifications
- strong communication skills
Required Skills
Tier 2 technical support
remote work
IT solutions
end-user training
issue escalation
Interested in this role?
Apply now and take the next step in your career.