Remote Help Desk Technician: Tier 1 Support
Jack Henry & Associates
Overland Park, Kansas, US
About the Role
Jack Henry & Associates, Inc. is seeking a Help Desk Technician to provide Tier 1 technical support remotely. This role involves troubleshooting technical inquiries via phone, email, and other channels, ensuring smooth operations for employees. Candidates should have 18 months of technical support experience and excellent communication skills. The position supports a flexible schedule with potential holidays and weekends. Salary ranges from $34,400 to $45,000 based on location and experience. Enjoy a supportive work culture focused on inclusion and health. #J-18808-Ljbffr
Responsibilities
- Provide Tier 1 technical support
- Troubleshoot inquiries via phone/email
- Support remote employees
Qualifications
- 18 months technical support experience
- excellent communication skills
Benefits
Remote work option
Flexible schedule
Required Skills
Technical support
Troubleshooting
Remote communication
Customer service
Ticketing
Keywords
Help Desk
Tier 1
Remote Support
IT Support
Phone Support
Interested in this role?
Apply now and take the next step in your career.