Teller - Float

M&T Bank - - Responsibilities: Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.; Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.; Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.; Accurately balance and process customer transactions efficiently following Bank Policy.; Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.