Tech Support Frontline Manager - Elevate Employee Experience
Relha
Tempe, Arizona, US
About the Role
A financial services company in Tempe, Arizona, seeks a Frontline Manager for its ATST Team. This role involves co-managing a team that supports technical inbound calls, ensuring compliance and optimal performance. The ideal candidate has over 3 years of experience in call center management and leadership. Responsibilities include monitoring workflows, managing staff performance, and driving customer satisfaction. A competitive pay range of $76,864–$128,106 per year is offered, along with comprehensive benefits including 401K matching and health benefits. #J-18808-Ljbffr
Responsibilities
- co-manage a team
- monitor workflows
- drive customer satisfaction
Qualifications
- 3+ years of call center management and leadership experience
Benefits
401K matching
health benefits
Required Skills
customer service
team leadership
operations management
performance coaching
compliance
Keywords
frontline manager
call center
tech support
employee experience
financial services
Interested in this role?
Apply now and take the next step in your career.