Tech Support Agent
Liberty Mutual Group
Miami, Florida, US
About the Role
Utilizing the ITIL ITSM standard, tracks tickets submitted to the Liberty Mutual Global Service Desk. Analyzes moderate to high complexity application issues using intermediate knowledge of industry, business operations, business products, business p Support, Agent, Technical, Customer Experience, Business Operations, IT, Technology, Insurance
Responsibilities
- Track and manage tickets in the service desk
- Analyze moderate to high complexity application issues
- Provide ITIL-based support to customers
Required Skills
ITIL ITSM
ticketing system
technical troubleshooting
customer support
service desk
Keywords
Tech Support
ITSM
IT support
Service Desk
Application issues
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Job Overview
Date Posted
4 days ago
Location
Miami, Florida, US
Job Type
Full-time
Work Mode
Remote
Category
Software technology, Information technology service management, Tech support and customer experience
About the Company
Liberty Mutual Group
insurance
Boston, United States
45000 employees
50.2B
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