Customer Support Specialist [ft - Work from Home]
Cyndx
Knoxville, Tennessee, US
About the Role
[Customer Service / Remote] - Anywhere in U.S. / $28.00 - $36.00 per hour (annual bonus eligible) / Health-Dental-Vision / 401(k) plan / Time Off - As a Customer Support Specialist, you will: Provide exceptional customer service through phone, email, and chat support; Troubleshoot and resolve technical issues for clients; Collaborate with cross-functional teams to ensure efficient and effective problem resolution; Identify opportunities for process improvement and make recommendations to management; Maintain accurate and detailed records of customer interactions and technical issues; Proactively communicate with customers to provide updates and gather feedback; Conduct product demos and trainings for new and existing clients; Keep up-to-date with product knowledge and industry trends to better assist customers; Utilize excellent communication and problem-solving skills to deliver top-notch customer support. Hiring Immediately >>
Responsibilities
- Provide exceptional customer service
- Troubleshoot technical issues
- Collaborate with cross-functional teams
Qualifications
- Experience with customer support
- Strong communication skills
- Problem-solving abilities
Benefits
Health-Dental-Vision insurance
401(k) plan
Required Skills
Customer service
Technical troubleshooting
Product knowledge
Communication
Problem-solving
Keywords
customer support
remote
tech support
cross-functional
training
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