Support Lead Full Time
Five Below
Pearland, Texas, US
About the Role
Five Below - 3113 Silverlake Village Drive - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.; Hhelps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.; Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.; Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
Responsibilities
- Oversee daily store operations and staff
- Ensure excellent customer service
- Train crew on customer experience
Qualifications
- Customer service experience
- Store operations management
- Leadership or supervision experience
Required Skills
Customer service
Training
Leadership
Operations management
Cash handling
Keywords
Support Lead
Retail
Store management
Customer experience
Team leadership
Interested in this role?
Apply now and take the next step in your career.