Sr Patient Access Representative
Ochsner Health
Kenner, Louisiana, US
About the Role
Ochsner Health - - Responsibilities: Provide excellent customer service to patients, guests, family members and employees and effectively communicating with patients throughout their medical experience; Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and informs patient of financial responsibility; Researches and resolves issues impeding efficient registration of accounts and monitors work queues for accuracy; Researches and resolves complaints regarding customer service, registration, authorization or scheduling; Monitors and maintains productivity and accuracy to meet department goals and document activity
Responsibilities
- Provide excellent customer service to patients and guests
- Explain insurance benefits and collect payments
- Monitor productivity and error resolution in registration processes
Qualifications
- Experience in patient access or health insurance?
- Knowledge of insurance billing and co-pays preferred?
- Strong communication skills and problem solving in a healthcare setting
Required Skills
customer service
insurance benefits explanation
payment collection
registration processing
problem resolution
Interested in this role?
Apply now and take the next step in your career.