Sr Customer Service Representative
Napa Auto Parts
Indianapolis, Indiana, US
About the Role
Napa Auto Parts - - Responsibilities: Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales); Responds to complex customer inquires regarding products, provides quotes, and handles order entry; Builds customer relationships to drive repeat business; Expedites backorders; Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Responsibilities
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
- Responds to complex customer inquiries regarding products, provides quotes, and handles order entry
- Expedites backorders
Qualifications
- Experience in customer service; ability to handle quotes and backorders; communication skills
Required Skills
customer service
order entry
relationship building
product knowledge
coaching (leadership)
Keywords
customer service
order management
sales support
retail auto parts
Interested in this role?
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