Sr Customer Service Representative
Americold
Sioux City, Iowa, US
About the Role
Americold - 2900 Murray Street - Responsibilities: Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.; Schedule loads as required.; Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.; Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.; Resolve refused product, over, short and damaged (OS&D) orders.
Responsibilities
- Respond to inquiries and handle complaints
- Coordinate scheduling of loads
- Liaise between customer and warehouse for invoicing/credit changes
Qualifications
- Experience in customer service
- Knowledge of order processing and OS&D handling
- Strong communication skills
Required Skills
customer service
order processing
load scheduling
OS&D handling
communication
Keywords
customer service
order processing
logistics
OS&D
communication
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