Shift Manager
Long John Silver's
South Bend, Indiana, US
About the Role
Long John Silver's - 920 East Ireland Road - Responsibilities: Guarantees 100% satisfaction for every LJS guest.; Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.; Inspires and motivates crew members and restaurant management to exceed performance expectations.; Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.; Ensures optimal staffing levels to consistently meet guest service needs.
Responsibilities
- Lead restaurant team activities
- Address customer concerns
- Ensure customer satisfaction
Required Skills
customer service
staffing
team leadership
VOC feedback
operational excellence
Keywords
Shift Manager
restaurant management
customer service
team leadership
operations
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