Shift Leaders
Dunkin' Donuts
Tolland, Connecticut, US
About the Role
Dunkin' Donuts - 65 Merrow Road - Responsibilities: Coach Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience; Deploy team members appropriately to meet guests needs and service standards throughout shift; Support training of Crew Members as directed by Restaurant Manager or Assistant Manager; Communicate goals and hold team members accountable for performance during shift; Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
Responsibilities
- Coach crew members
- Deploy team to meet guest needs
- Monitor performance and standards
Qualifications
- Experience supervising frontline staff
- Strong communication and leadership skills
- Ability to uphold standards in a fast-paced environment
Benefits
Flexible shifts
Employee meal discount
Required Skills
team leadership
customer service
training
communication
problem-solving
Keywords
shift leadership
crew supervision
operational standards
guest experience
Dunkin Donuts
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