Shift Leader
Dunkin' Donuts
Clarkston, Michigan, US
About the Role
Dunkin' Donuts - 9677 Dixie Hwy - Responsibilities: Cultivate a 5-star team environment by recruiting, training, coaching, and counseling team members; communicate job expectations; plan, monitor, enforce policies and procedures.; Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.; Delight our guests by exceeding their expectations and providing a 5 Star Guest experience.
Responsibilities
- Cultivate a 5-star team environment by recruiting, training, coaching, and counseling team members
- Communicate job expectations and enforce policies and procedures
- Achieve production and guest service goals by monitoring performance and addressing issues
Qualifications
- Experience supervising or leading a team preferred
- Strong communication and coaching skills
- Ability to manage operations and guest service quality
Required Skills
team leadership
training
coaching
customer service
operations supervision
Keywords
shift leader
supervisor
restaurant management
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