Service Desk Agent (tier 1 Support)
Strategic Staffing Solutions
Redford, Michigan, US
About the Role
IT Service Desk Analyst
Detroit, MI - Onsite downtown
12+ Months W2 contractor role with chance of extending or converting
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Required Skills:
- 1 year of recent experience in Service Desk/Help Desk operations
Responsibilities
- Provide first-level contact and incident resolution
- Escalate problems as appropriate
- Review knowledgebase articles ensuring accuracy
Qualifications
- 1 year of recent experience in Service Desk/Help Desk operations
Required Skills
troubleshooting
incident logging
knowledgebase
first-level support
service desk operations
Keywords
service desk
help desk
tier 1 support
IT support
incident management
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
2 days ago
Location
Redford, Michigan, US
Job Type
Full-time
Work Mode
Onsite
Experience
1+ years
Category
Software technology, It support, Service desk agent
About the Company
Strategic Staffing Solutions
information technology & services
Detroit, United States
1200 employees
300M
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